Privacy
Policy

1. Who we are

 

Ondas de Relax Lda, trading as Elle Treatment Lounge, is responsible for your personal data.

Contact: hello@elletreatmentlounge.com

 

 

2. Personal data we collect

 

We collect the following information when you make a booking:

• Name

• Email address

• Contact phone number

• Email address 

We do not knowingly collect data from children under 14.

 

 

3. How we collect data

 

Data is collected when you:

• Book an appointment through our website

• Communicate with us by email or phone

We may also collect technical data such as IP address, browser type, and usage data through analytics tools.

 

 

4. Why we collect your data

 

We use your data to:

• Manage and confirm bookings

• Contact you about appointments and reminders

• Improve our website and services

• Meet legal and administrative requirements

Appointment reminders may be sent by email or SMS. These are service-related communications, not promotional marketing.

 

 

5. Legal basis for processing

 

We process your data because:

• It is necessary to provide our services

• You have given consent

• We have legal obligations to comply with

 

6. Sharing your data

 

We do not sell your personal data.

Your data may be shared with:

• Wix (website hosting and booking system)

• Stripe (payment processing)

• Analytics providers such as Google Analytics

These providers process data in line with GDPR requirements.

 

 

7. Data retention

 

We keep personal data only for as long as necessary to manage bookings and comply with legal obligations.

 

 

8. Data security

 

We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure.

 

 

9. Your rights

 

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent

• Lodge a complaint with a data protection authority

To exercise these rights, contact us at hello@elletreatmentlounge.com.

 

 

10. Policy updates

 

We may update this Privacy Policy from time to time. Changes will be posted on this page.